eduMall FAQ and T & Cs

FREQUENTLY ASKED QUESTIONS

GENERAL PRE-SALES

Is this software a legal, licensed copy?

Yes. We are an authorized education reseller for the products listed on eduMall . We specialize in the K-12 school, tertiary and corporate education market , offering software at educational discounts to qualified students, faculty and schools in the RSA . Once you register your software, you will be in full compliance with software copyright regulations.

Are schools and institutions eligible to purchase from eduMall ?

All schools and academic institutions are eligible to purchase from eduMall . To help with the special needs of academic institutions and purchasers, eduMall has a dedicated team of account managers available to assist you. These representatives are experts in licensing, volume pricing and other school software related matters. Purchase orders are also accepted for additional convenience. For more information please https://edumall.co.za/contact-us/

I am an individual customer, how many copies of a software title can I order?

Individual customers may only purchase one copy of any software title per year beginning date of purchase.

What are the advantages of software licensing?

Purchasing multiple-user licenses can be overwhelming, but eduMall is ready to assist you in obtaining the best arrangement for you organization. Multiple-User Licenses offer substantial discounts over the individual priced software copies while offering several advantages to your organization. These include:

  • A simple, one-stop process for your organization. eduMall offers licensing for hundreds of titles, so we can offer competitive pricing in one easy transaction.
  • Solutions that are more cost-effective than single-user products.
  • Increased discounts are available with increased numbers of users. Many titles offered by eduMall are available in tiered or cumulative discounts, so the more you buy, the more you save!
  • Reduced administration costs due to one-time purchase and installation. Many titles are also available with add-on technical support or free upgrades for a particular period of time to streamline your installation. Your organization can focus on your needs instead of being overwhelmed by your software.
  • Legal compliance for your organization under a customized multi-user plan. eduMall provides an easy way to outfit all of your workstations with the latest versions of top software titles; and all at a reasonable price!

How can eduMall offer such low prices?

eduMall has partnered with manufacturers that recognize our commitment to providing professional software tools at prices that students and teachers can afford. This allows us to offer the best tools in the marketplace at the lowest possible price.

Will my software be fully upgradeable?

Most academic software titles are not upgradeable. A few manufacturers do offer upgrades to their commercial versions upon graduation. Please contact us if you are concerned about a specific product.

What is the difference between the products offered by eduMall and the commercial versions?

Nothing. Aside from the price, these products are functionally identical to the commercial versions.

How many times can I install my software?

Most products are single license installations for one machine. Some products have permissions to install on more than one machine.

What does a software subscription mean?

Some of the software products we sell now come available in a low cost subscription format. This means the software will only function for the duration of the subscription. Once the product has been installed it will cease to work after the term of the subscription time purchased has expired. For example some Extramarks 3,6 or 12 months .AutoCAD or UTALK are sold as 1 or 2-year subscriptions. Additional subscriptions may be purchased.

Are manuals included with the software?

In order to reduce packaging weight and paper cost, most manufacturers no longer include printed manuals with software. Manuals and help guides are typically contained on the software disc. If you need assistance locating or obtaining a manual for your product, please contact the manufacturer’s Technical Support.

ELIGIBILITY

Who can order from eduMall?

College Students:
Qualified degree-granting college, university and career school students.

K-12 Students:
Students enrolled

Faculty/Staff:
K-12 as well as all post-secondary faculty and staff members can order software from eduMall at the same student educational pricing.

Schools:
To place school orders, fax a school Purchase Order to orders@edumall.co.za or call our School Sales Department 084 920 4373

Home Schooling:
Those who are home schooling and providing home school products .

Home School Students/Parents

  • Membership in Home School Association
  • Receipt for Home School Curriculum
  • Letter of intent to home school from a state agency

ONLINE STORE POLICIES

You can order 24 hours a day, 7 days a week at our Online Campus store or Monday – Friday 7:00 a.m. to 7:00 PM GMT by calling our Sales department at 011 453 2119. Our Customer Service department is ready to assist you Monday – Friday 9:00 a.m. to 5:00 PM CST. EMAL ORDERS orders@edumall.co.za.

We service the enduser customer and the qualifying Resellers under the WHOLESALE department .

Academic Status

  • We are authorized to sell products to academic customers within the RSA and international .
  • Several manufacturers allow home school families and non-profit organizations to purchase under their academic program, please enquire .

What payment types do you accept?

We accept , Visa, Master Card, Direct EFT.

Your credit card is not charged until we ship your product..

Do I have to pay VAT ?

PRICES DISPLAYED INCLUDE VAT for end users .

PRICES DISPLAYED FOR WHOLESALE excl. VAT .VAT Added to TOTAL

For individual sales, we are required to collect VAT on all taxable sales. Any VAT charged will be indicated once your billing and/or shipping address have been entered during checkout.
Wholesale prices in RSA are VAT excl. VAT included in total .
International or Tax-exempt entities and other buyers purchasing products tax-exempt can submit a copy of their tax-exempt certificate or required documentation to receive tax exempt treatment. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice.

What is your return policy?

Software that has been opened and is defective may be exchanged for a replacement item of the same title and platform only. No returns for refunds are accepted on opened items. If the return is a direct result of our error, we’ll also pay the return shipping costs. Outside of 30 days from delivery, defective products will be subject to the manufacturer’s warranty.

Restocking Fee of 15% of value will apply for wholesale returns A Returned Merchandise Authorization (RMA) number must always accompany all returns. To obtain your RMA number, simply contact our info@edumall.co.za. Products returned without obtaining an RMA number will be refused or subject to an automatic 15% restocking fee at the discretion of eduMall. All returns received without previous authorization will be discarded after 30 days.

When returning items to eduMall , we strongly advise that you obtain a tracking number for your shipment. Please use a sturdy shipping box; placing shipping labels directly on the original product voids any previous credit or refund authorization. All original product parts are required for return, including product packaging.

Due to manufacturer restrictions, we cannot accept returns of the following :

Any item that has been discontinued by the manufacturer.

Zip Disks, Recordable CDs/DVDs, Ink Cartridges, Paper, Toner for Printers, or any other consumable product.

Any Electronic Software Download (ESD) purchase.

Any gaming or game console software.

Any volume license purchase.

Any item that is not in its original condition or is damaged.

Any item marked “BLOWOUT! While Supplies Last”

Any item returned without a RMA number.

Any item returned to locations other than the eduMall warehouse.

Any OEM product.

Any training software or DVD.

Returns Warehouse Address:

Attn: Returns Department
RMA # (provided when return approved)

What are your hours of operation?

Our student and faculty sales office is open from 8:00 AM-6:00 PM . Monday – Friday . All other departments including our Customer Service department – mail in for 24 hr response info@edumall.co.za

SHIPPING

How long does it take for my electronic download to be sent?

Electronic downloads are not sent immediately. They generally take 1-3 business days.

Why is my download zipped?

Some manufacturers do not provide a self extracting executable file (.exe) and have multiple files that are necessary for the installation of your software. In this case a .zip file is provided. These files will need to be extracted to a location before you can install the software.

What shipping options do you offer?

Delivery times are only time in transit once the package ships. It does not included order fulfillment time. Our online order form will automatically determine these rates (Next Day) based on the amount of your order.

eduMall does not ship to PO BOXES as a result of lack of proof of delivery by the recipient and increased losses through the postal system.

Next-Day Orders – Orders can only be processed AFTER POP is provided or reflect in our account. Next Day requested orders that are placed on Saturday or Sunday will be processed on the following Monday for Tuesday delivery.

Tracking Orders – After placing your order, tracking or finding the status of your order,will be possible through WAYBILL NO ,supplied upon shipping with THE COURIER GUY 086 120 3203

DOWNLOADING

How do I download my order?

You can download by either clicking the “Where Are My Downloads?” link after logging into your account or by clicking the link in the email with download instructions.

Where should I save the download file?

You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.

What will happen when I download?

Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.

What should I do after I download?

When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.

If you have more questions or need help with your download, please contact Technical Support using the information below.

Technical support email: info@edumall.co.za

How long does it take for my electronic download to be sent?

Electronic downloads are not sent immediately. They generally take 1-3 business days.

What if the download stops before it completes?

If your download stops or is interrupted before it completes, simply click the Begin Download button again and the download should resume where it left off.

I finished downloading my purchase. Where was the file saved?

The file was saved in the default “Save As” location specified by your browser, or the location you selected in the “Save As” window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.

How do I get a physical version of my downloaded product?

Unfortunately, we cannot exchange a downloaded product for a physical version of the same product. To obtain a physical product you must place a new order for the physical product.

How do I get my serial number or unlock code?

If your product requires a serial number or unlock code, you can usually find it in the email with the download instructions that was sent to you when you submitted the order.

What do I do if my serial number or unlock code is not working?

First, make sure you have the correct serial number or unlock code. You can get your serial number or unlock code from the download instruction email that was sent when the order was submitted.

Second, please note that serial numbers, registration numbers, unlock codes, and passwords are usually case-sensitive. Make sure you are entering your code in the right case.

If you still have problems, contact info@edumall.co.za

Subscribe To Our Newsletter

Don’t miss out on our latest specials!

""
1
Name
Surname
Previous
Next